Recently, our company dealt with a claim that should have been paid by insurance. Upon investigation, we learned that the patient didn’t know that this hadn’t been paid and no longer had the claim number or any information.
1. We contacted their employer to obtain the claim number as well as name and contact information for the Workman’s Compensation Insurance provider.
2. We were then able to contact the adjuster and provide the claim information with all paperwork needed to get the claim processed.
3. We then followed up on payment so that there was no damage to the patients personal credit file.